Refund/Return Policy
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”.
Definition of new, unaltered and unused condition is:
Without showing signs of wear or damage in any way.Within 7 calendar days of the delivery date (after 7 days no returns are allowed)
Not a special order or a custom order. This policy does not include items that are designated as not able to be returned or have a different return policy time period other than that 7 days noted in that item’s particular tem description. If an item is received damaged or is incorrectly shipped by us please contact us immediately at selfdiscovery@venessaabram.com.
Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.